Rules and Terms

1. WARRANTY SCHEME

CUBES ASIA offers free warranty service within 24 months (for Melitta automatic machine) and 12 months (for other brands) since invoice date. During warranty period, CUBES ASIA will offers free warranty fee, and free spare parts for machines which have failure due to production.

This Guarantee will be granted only when the original invoice or sales receipt (indicating the date of purchase, product type and authorized dealer’s name) is presented together with the defective product. CUBES ASIA reserve the right to refuse free-of-charge guarantee service if the above document cannot be presented or if the information contained in it is incomplete or illegible. The guarantee will not apply if the product requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized or if any damage results from these modifications.

This guarantee covers none of the following:

  • Repair or replacement of parts due to normal wear and tear.
  • Any adaptation changes to upgrade the product from its normal purpose as described in the instruction manual.

Damages resulting from items listed below will void the warranty:

  • A broken Warranty Seal;
  • Misuse, including but not limited to failure to use the product for its normal purpose or in accordance with instructions on the proper use and maintenance;
  • Foreign agents (eg. Stones, wood, office clamps) mixed with the coffee beans or the usage of inappropriate Coffee beans which results in grinder clogging.
  • Installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used. (in countries where local approvals are required by law, a Khách hàngbringing in a product from another country does so at his own risk and should realize that he may be in contravention of the law);
  • Attempts to repairs done by non-authorized Service Stations or Dealers, or the customer himself;
  • Accidents, lightning, water, fire, improper ventilation or any cause beyond the control of CUBES ASIA.

MAINTENANCE/ SERVICE FEE

In case your machine is not in warranty case, CUBES ASIA will offer a service with fee (if on demand)

Contact us via Hotline: 0906 383 677, or email address: service@cubes-asia.com for more information about maintenance fee.

 

2. FORCE MAJEURE 

  • Force Majeure is a situation in which either Cubes Asia or Client or both cannot perform obligations under Contract, including: storms, floods, natural disasters, violence, strikes, social unrest, control of that party;
  • When either Cubes Asia or Client falls into a force majeure, the obligations shall be waived
 

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